Shipping & Delivery

Delivery locations

Kotzur Pty Ltd make deliveries only in Australia. 

If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If  another courier option they may or may not enable PO Box delivery. 

Processing your order

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e mail as proof of your purchase. 

We are more than happy to write instructions as instructed. If you choose to have your order left if  you are not at home responsibility is yours but contact us immediately to discuss. 

Delivery is between Monday and Friday. 

Delivery options

Collection at Kotzur Offices – FREE 

Your online orders can be collected during office hours at 60 Commercial Street, Walla Walla 2659  NSW, Australia.  

The person who comes to collect the order need to show the e-mail confirmation of their purchase. Australia Post delivery: 

Standard postage cost is calculated at checkout. 

Prices and payment

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices  are subject to change without notice. 

Tracking Orders

All orders delivered within Australia automatically have tracking. If your order has not arrived please  contact our customer service department for assistance of tracking at 

Delivery times

Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP.  Once your order has been dispatched, delivery time will be subject to the delivery service selected  but depending on location it is 2-7 days. 

Important: Please check that all items received are what you have ordered. If you have received  an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that  have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the  item has been damaged (for example: images e-mailed to us of the damaged item).