Shipping & Delivery
Kotzur Pty Ltd make deliveries only in Australia.
If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If another courier option they may or may not enable PO Box delivery.
Processing your order
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e mail as proof of your purchase.
We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.
Delivery is between Monday and Friday.
Collection at Kotzur Offices – FREE
Your online orders can be collected during office hours at 60 Commercial Street, Walla Walla 2659 NSW, Australia.
The person who comes to collect the order need to show the e-mail confirmation of their purchase. Australia Post delivery:
Standard postage cost is calculated at checkout.
Prices and payment
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
All orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at firstname.lastname@example.org.
Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.
Important: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item).